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hello privacy notice
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triobike a/s privacy policy

 

Statement on data protection

The following statement fulfills the legal requirements regarding our duty to inform and advise our customers.

 

Personal data

Triobike collects personal data on customers for the purpose of invoicing, communicating and offering services to our customers. The data is also used to grant guarantees to our customers.

Data is collected on a customer’s name, address, telephone number and email. We also register the VAT number of business customers from outside of Denmark. The bicycle’s serial number and lock number are also registered on the invoice.

Customers primarily pay via bank transfer, but Triobike does not register the customer’s bank information. Other customers pay with a VISA card or a credit card using a payment terminal in the shop. Customers can pay with MobilePay or a VISA card or credit card at the office, where the transaction is via a secure connection through QuickPay, which is integrated with Nets/Teller.

Invoice information is registered in an accounting program, currently E-conomic, with whom we have an agreement. This agreement ensures compliance with the Act on Processing of Personal Data and also ensures that the personal data registered by Triobike in E-conomic is only used for the above-stated purposes.

Customers may at any time request information on the personal data registered in our invoicing system.

We store your data for as long as is necessary for the purposes for which the data was registered and processed. Customers who are no longer current can be blocked in our invoicing system.

 

E-mails

Triobike uses Outlook, provided by Microsoft, which is responsible for data security. Read more about Microsoft’s privacy policy via the following link https://privacy.microsoft.com/en-gb/privacystatement. Emails are stored for the purpose of tracing the transaction with a customer from their initial inquiry to the final sale and services. Emails are stored for a maximum of ten years, after which they will be deleted.

 

Newsletter recipients

At the moment, newsletters are only sent to suppliers, and they may at any time cancel their subscription to the newsletter. It is not possible to automatically sign up via the Triobike website.

 

Website

 

Cookies

Triobike only uses cookies for operational purposes. Cookies are used for statistics and to enhance user experience. Cookies are small text files that are stored on your computer. The majority of our cookies are deleted from you hard disk when you close your browser (session cookies). Other cookies are stored on your computer and make it possible for us to recognise your computer on your next visit (persistent cookies). Our business partners do not have permission to collect, process or use personal data using cookies via our website.

Analysis and statistics

The Triobike website uses Google Analytics to collect website statistics. Google Analytics stores cookies on your computer and makes it possible to analyse how you use the website. The information generated by the cookies about your use of our website (including your IP address), is transferred and stored at one of Google’s servers in the United States. Google uses this information to evaluate how you use a website. It prepares reports on activity on the website for the owner of the website and to offer additional services in connection with use of the website and the internet. In this case, Google transfers this information to a third party if so authorised in accordance with legislation or if the third party processes the data on behalf of Google. Google never connects your IP address with other Google data. You can block cookie installation via settings in your browser. Please note that you may not be able to use all the functions on the website if you choose to block cookies. By using this website, you accept that Google processes the data they have collected on you in the manner and for the purpose described above. From now on, it will be possible to delete all the data connected to a specific user of the website.

Plugins

The Triobike website uses Facebook Pixel, a plugin from the Facebook social network. Facebook Pixel uses cookies to track visitors when they interact with Triobike.com You can also access Facebook via triobike.com. The link uses the Facebook logo. Facebook collects data on visitors to the Triobike website. This information, including IP address, is transferred directly to one of Facebook’s servers in the United States and stored there. When a user clicks on “Like” this information is also transferred to one of Facebook’s servers in the United States. The data is used for advertisements and market research, as well as targeting ads on Facebook to people who have already visited the website. If you do not want Facebook to attach the data collected from our website to your Facebook account, you must log off Facebook before visiting our website. Read more about Facebook’s data policy at facebook.com/policy.php.

The website also uses social plugins from the Instagram social network. These plugins use the Instagram logo. As with Facebook, the plugin collects data on visitors to the Triobike website and “Likes” are sent to Instagram’s servers in the United States. This data can be used for advertising and market research. If you do not want Instagram to attach the data collected from our website to your Instagram account, you must log off Instagram before visiting our website. Read more about Instragram’s data policy at help.instagram.com/519522125107875?helpref=page_content.

Lastly, the Triobike website uses embedded videos from YouTube, which is owned by Google Inc. If you play a video, this will be registered by YouTube servers and this will transfer data on which websites you visit. If you are logged into YouTube, this data will be transferred to your personal user account. Read more about Google’s data policy here policies.google.com/privacy?hl=da and Youtube’s data policy here support.google.com/youtube/answer/7671399?p=privacy_guidelines&hl=da&visit_id=1-636626929723506818-2608062915&rd=1.