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2-year guarantee

If there are any product faults within the guarantee period of two years then the guarantee is your security for quick assistance free of cost. Bring your invoice and receipt for payment when you contact your dealer or local bike shop. If information on the invoice has been removed or changed, then Triobike reserve the right to deny carrying out the guarantee.

The guarantee only applies to errors in the material, shape/design or functionality. Excluded from the warranty are all the parts subjected to normal wear and tear (such as; tyres, tubes, spokes, chain, rims, brake pads, etc.) and the periodic control and inspection. All warranties are void if the bicycle is used for other than normal activities including, but not limited, commercial activities or competitive events, such as bicycle racing, bicycle motocross racing, stunt riding, ramp jumping or similar activities, and training for such activities or events.
The warranties are void in case of failure to follow the owner’s manual using the bicycle.

In case of service/repair, the customer is always responsible for the transportation of the bike to/from the Triobike shop/Dealer/Service partner, no matter the cause.
In no event shall Triobike be responsible for incidental or consequential damages, whether based on contract, warranty, negligence, or product liability, or any other theory, including, without limitation, personal injury damages, property damage or economic losses.

This guarantee does not influence your legal rights. If no legal law is relevant, your rights are restricted to the contents in the guarantee. Triobike makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.

SERVICE & REPAIR

Sometimes your Triobike needs love and care.

How can we help you?

customers in urban Copenhagen area

Triobike has an exclusive support & service partnership with
Ren Cykel: they offer service both in your place and in their shops.

If you live in the area shown above, just contact them or go directly to one of their service shops:

fisketorvet

Kalvebod Brygge 59

1561 København V

info@rencykel.dk

phone: +45 22 20 55 88

Monday to Friday 08.00 to 20.00

Saturday to Sunday 10.00 to 18.00

nørdhavn (TBA)

Århusgadekvarter

2150 København Ø

info@rencykel.dk

phone: +45 22 20 55 88

Monday to Friday 08.00 to 18.00

Saturday 10.00 to 17.00

customers outside Copenhagen

Please contact the nearest Triobike dealer.
You can find our official dealers here.

shipping information

We can deliver your Triobike to your home address anywhere in the world. Your bike is built, then tested and checked before being packed and delivered to your home. The shipping price depends on where you live and the shipment method (by sea or air). For all orders within Europe, prices are set in the shop. If in any doubt, please contact Triobike on +45 3670 0070 or mail info@triobike.dk. We will happily send you a shipping quotation.

At delivery of your Triobike order, it is your responsibility to review the bike(s) for any damages or apparent depreciation. In the event of any transport damage, it is important that you sign ‘with reservation’, make note / remarks on the way bill of the actual transport damage and take photo documentation. You must notify us at support@triobike.dk immediately upon receipt with a copy of the remarked way bill and photo documentation.

If we do not receive any immediate claim, we will consider the order / product has been delivered in perfect condition. You will not be entitled to any compensation for any unclaimed damages and we will not be obligated to replace any damaged product. Triobike cannot ask for compensation from the forwarder UNLESS the receiver has signed with reservation, made notes / remarks and can document with photos.

In the event that someone else other than yourself have to receive the Triobike order, it is your own responsibility to notify and instruct receiver of Triobike’s Terms of Freight.

FAQ

Is a Triobike wider than other cargo bikes?

No. All cargo bikes have a wheel width (distance between the two front wheels) of approx. 90 cm. This is a good width as it provides stable and manoeuvrable handling and enough space for your kids and groceries. If the wheel width is reduced, your ride will become unstable and your bike may tip over when turning (and, of course, we don’t want that).

 

Is a Triobike expensive?

The price of cargo bikes varies from manufacturer to manufacturer, but a Triobike is not more expensive than other quality cargo bikes. When you buy a Triobike, you get a durable, safety-approved cargo bike of extremely high quality with a long life expectancy, small repair costs and a high resale value.

 

Are there finance options available for my Triobike?

Yes. If you are a Danish resident, then you can apply for an interest-free, Triobike loan without any down-payments or extra fees. Find out more by clicking here.

 

Is a white Triobike easy to maintain?

Yes. Actually it’s surprisingly easy to maintain. The pod is made from a solid, coloured plastic. Scratches and marks are therefore difficult to see and make the bike easy to maintain.

 

Where is Triobike made?

At least half of each Triobike is manufactured in Denmark. This includes the pod, seats, safety belts, hood, stainless steel brackets etc. The bike frame is made in Taiwan. Taiwan is the leading manufacturer in the world, when it comes to high-quality aluminium bikes. There are no manufacturers in Europe that make aluminium frames.

 

Do Triobike hood colours fade?

No. Our hoods do not fade. Thanks to a special material that is 100% UV stable (it’s also water resistant and fire tested!). Each hood is hand-sewn (by order) by our expert upholsterers.

 

Who can service and repair my bike?

Any certified bicycle mechanic can repair your Triobike. The choice is yours. Is your bike with electric motor you need to make sure that they are up to date with software and are skilled to do it. You are always welcome to contact our support us on: +45  2073 7811 (Tuesday to Friday 10:00 to 14:00) or on support@triobike.dk. For Copenhagen area residents, you can contact our support partner Jupiter Ekstra.

 

Does a Triobike have customised components?

No. All parts are made from standard components. This ensures that no matter where you live, a certified bicycle mechanic will always be able to service and repair your Triobike.

 

What if I need special Triobike spare parts?

For hoods, seats, electric components etc. please contact us on: +45  2073 7811 (Tuesday to Friday 10 to 14:00) or on support@triobike.dk 

 

I’ve lost my key for the lock/battery, can I get new keys?

Yes. As long as you have the key number.
Click here for Axa lock (lock on the bike and batteries)
Click here for Abus duty lock (big chain lock)

 

Where do I find the frame number on my Triobike?

Older models (before 2017): you can find the number under the box, on the right side on the frame that carries the box. Newer models (after 2017): you can find the number on the right side of the seat tube (the tube that carries the saddle post). Triobike frame numbers always begin with WTRI.

 

Can my Triobike be delivered to my home address?

Yes. We can deliver your Triobike to your home address. Your bike is built, then tested and carefully checked before being packed and delivered to your home. The shipping price depends on where in the world you live and the shipment method (by sea or air). Please contact Triobike on +45 36 70 00 70 (Tuesday to Friday 10:00 to 17:00) or mail sales@triobike.dk. We will happily send you a shipping quotation.

 

I’m interested in becoming a Triobike dealer, what do I do?

How great, thanks for the interest. Please send us some info* to info@triobike.dk

*Tell us a little about yourself, your store, the brands that you carry, link to your website, type of models you are interested in. If you become a dealer all chosen Triobike models and accessories must be displayed on your website with the correct visual identity. (You will be given access to our photo database.) You must have minimum one demo model on display at your shop that can be used for demonstration, test drives and visual inspection. This will help sales and the overall customer experience. Let’s help each other move people from cars to bicycles, and take care of planet earth together!