If you buy a Triobike directly from Triobike’s Flagship store, we offer a FREE service check up in Copenhagen (within the first three months of purchase). Triobike has an exclusive support partnership with Jupiter Ekstra for our customers. Find your nearest support shop in Copenhagen area here.
If there are any product faults within the guarantee period of two years (and if the fault is not due too irresponsible handling of the product on your part) then the guarantee is your security for quick assistance free of cost. Bring your invoice and receipt for payment when you contact your dealer or local bike shop. If information on the invoice has been removed or changed, then Triobike reserve the right to deny carrying out the guarantee. The guarantee only applies to errors in the material, shape/design or functionality. The guarantee does not cover periodic control and inspection, repairs or changing of spare parts that have been destroyed due to wrong use or handling of the bicycle. This guarantee does not influence your legal rights. If no legal law is relevant, your rights are restricted to the contents in the guarantee.
Triobike guarantee that your product is without errors in materials, shape and functionality at the time of purchase. You are covered by a 2-year warranty. The warranty is valid when showing the original invoice. All parts subjected to wear and tear, such as; tyres, tubes, spokes, chain, rims and break pads etc. are not covered by the warranty. If you need to have the bike serviced/repaired, no matter the cause, The customer is always responsible for the transportation to/from the Triobike shop/Dealer/Service partner, no matter the cause.
In no event shall Triobike be responsible for incidental or consequential damages, whether based on contract, warranty, negligence, or product liability, or any other theory, including, without limitation, personal injury damages, property damage or economic losses.
Exclusions from warranty: the above warranty, or any implied warranty, does not cover normal wear and tear, and all warranties are void if the bicycle is used for other than normal activities. Including, but not limited to the failure to follow the owner’s manual using the bicycle for commercial activities or in competitive events, including but not limited to bicycle racing, bicycle motocross racing, stunt riding, ramp jumping or similar activities, and training for such activities or events. Triobike make no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.
We can deliver your Triobike to your home address anywhere in the world. Your bike is built, then tested and checked before being packed and delivered to your home. The shipping price depends on where you live and the shipment method (by sea or air). For all orders within Europe, prices are set in the shop. If in any doubt, please contact Triobike on +45 3670 0070 or mail firstname.lastname@example.org. We will happily send you a shipping quotation.